Award-winning technology firms working in harmony to offer exceptional service
Telecoms firm Cobus Communications Group and print specialists the KRL Group are building on their combined foundations, shared goals, reputation for exceptional service and strong technical expertise through their own engineering and support teams to help their customers by introducing the very best of what each other can offer.
It was only a matter of time before these two powerhouses decided to work together after Cobus MD Michael Smith and KRL MD George Baker quickly identified that they shared many of the same values both in business and outside of the business.
Both are highly respected and recommended in the region and across the UK and pride themselves on providing the right solution, form a myriad of proven and available options, that best meets their individual customer’s need and not simply shifting boxes like some others.
As the relationship developed, it was soon identified that both organisations serviced many of the same customers, with Cablepoint on Sutton Fields being one of them.
Cobus has provided support to Cablepoint for several years by maintaining its existing legacy telephone system and providing telephone line rental and call savings of over 45 per cent, totalling savings of many thousands of pounds over the term.
Cobus has just received the order to replace the telephony solution due to the customer wanting additional system growth and features to help its business operation.
KRL also provides the best business solution for Cablepoint, by understanding what they require and tailoring their needs to make the best out of the latest technology in printing and copying. A bespoke aftersales training plan ensured staff at Cablepoint understand and can utilise the key features of the copier.
Michael Smith, Cobus managing director, said “George and I share many of the same positive business values and work ethics that are unfortunately often over-promised and under-delivered by less reputable providers.
“Both organisations have passed the quarter-century mark and are extremely careful about whom they choose to recommend and partner with to protect their respective brands and strong reputations.
I’ve known George for several years and we are both passionate about our commitment to customer service and delivering a quality product at a competitive price with unrivalled support.
“For these reasons and our passion for helping with charitable causes we found it a natural fit and find working together a very easy and enjoyable experience.
“For all our customers’ relationship have been built on trust, recommendations, support and exceptional service, with many companies choosing to do business with us both for these reasons.
“AS MDs, we both are accountable and actively involved in the day to day running of our businesses ensuring these high expectations are always met.
Both Michael and George are believers in ‘giving back’ with both heavily involved in charity events, sponsorship, the local community and good causes.
George has recently challenged himself both physically and mentally by being part of a team led by former BBC presenter Helen Fospero, on an Arctic trek that saw them cross-country ski, sled with huskies and try ice swimming in temperatures reaching minus 20 degrees.
It was all to raise money for the UK’s largest children’s charity Barnardo’s. To date they’ve raised more than £13,000, with support still coming in.
Michael’s next challenge, and his biggest to date, will see him run a marathon on the iconic Great Wall of China with Paul Spence, founder of Cobus’s charity of the year – PAUL For Brain Recovery. Not only running in high humidity and temperatures of around 30 degrees but also tackling steep ascents and descents and running up 5,164 steps, this arduous course will challenge him harder than ever before. To donate visit uk.virginmoneygiving.com/Cobus-China-Marathon
- Join the hundreds of businesses choosing Cobus for its telecommunications services, benefiting from massive savings and great service. To see how much you could save, send a copy of your telephone bill to [email protected] or call 01482 225666
- Choosing the right photocopier is crucial for any business. Whether you are looking to rent, lease or purchase a photocopier for your business with the latest brands, KRL has the right solution for your business needs. Call KRL on 01482 657007