Network Services

Lines FAQ's

Question: Can you explain why KC are not the only broadband line provider in the Hull area now?

Answer: Cobus have worked in partnership with Nexus Telecoms since 1999 to give Hull businesses a choice of telephone and broadband provider & have been offering reduced call services for years. Cobus are the only Communications company in Hull that can offer this unique service.

Question: Am I in a contract with my current Supplier?

Answer: Most Customers are in a monthly, rolling contract meaning that you could be ‘switched’ & so start making savings within approx 15 days. If you have paid annually or quarterly in advance you will receive a full rebate from your Supplier for the remaining period following the switch over to your new Supplier.

Question: Is it too much hassle?

Answer: It is no hassle at all. All we need is a copy of your current bill & a signature; it’s now as easy as changing your gas or electricity.

Question: I don’t trust it!

Answer: Remember that technically the service is the same, it’s just the provider that’s changing so you are never at risk as the infrastructure remains with KC. Cobus are also a VNO (Virtual Network Operator) with RID approval from Oftel therefore we are an accredited provider, assuring you that your business is in safe hands.

Question: What happens if anything goes wrong?

Answer: If you have any problems with your lines the SLA (Service Level Agreement) is the same as with KC but you need to report any line problems to the Cobus Group to deal with on your behalf. You must contact the Cobus office on 01482 225666 or email enquiries@cobus.co.uk between the hours of 8.30am-5.30pm Monday to Friday.

Question: Do I have to pay direct debit?

Answer: Yes, all charges are billed monthly & must be paid via direct debit.

Question: How long does it take to switch over to Cobus from KC?

Answer: It takes approximately 10-15 working days for a migration & 7-10 days for new customers.