Call us now on 01482 225666
Question: Can you explain why KC are not the only telephone line provider in the Hull area now?
Answer: Cobus have worked in partnership with Nexus Telecoms for 11 years & have been offering businesses in Hull reduced call services for years. In July 2009 a deal was brokered with the KCOM group who own KC to offer alternative telephone line services in Hull. The lines remain KC lines but the billing services change to Cobus who are the only other Telecommunications company in Hull that can offer this unique service
Question: Am I in a contract with my current Supplier?
Answer: Most Customers are in a monthly, rolling contract meaning that you could be ‘switched’ & be making savings within about 4-5 weeks. If you have paid annually or quarterly in advance you will receive a full rebate from your Supplier for the remaining period following the switch over to your new Supplier
Question: We already get cheaper calls!
Answer: You may already benefit from LCR (Least Cost Routing) providing you with reduced call charges, but we can offer discounted telephone line rental as well as further discounts on your telephone call costs. We will arrange for our engineers to deprogramme any dialler boxes you have installed free of charge, you are required to advise your current supplier that you have switched over to Cobus
Question: Is it too much hassle?
Answer: It is no hassle at all. All we need is a copy of your phone bill (only 1 page per line) & a signature; it’s now as easy as changing your gas or electricity
Question: I don’t trust it!
Answer: Remember that technically the lines are the same, it’s just the provider that’s changing so you are never at risk. Cobus are also a VNO (Virtual Network Operator) with RID approval from Oftel therefore we are an accredited provider assuring you that your business is in safe hands
Question: What happens if anything goes wrong?
Answer: If you have any problems with your lines the SLA (Service Level Agreement) is the same as with KC but you report any line problems to the Cobus Group to deal with on your behalf. You must contact the Cobus office on 01482 225666 or email enquiries@cobus.co.uk between the hours of 8.30am-5.30pm
Question: Do I have to pay direct debit?
Answer: Yes, all line & call charges are billed monthly & must be paid via direct debit
Question: How long does it take to switch over to Cobus from KC?
Answer: It takes approximately 30 days for a new install or 10-15 working days for a migration from KC
