Business telephony has evolved and it is likely your current business communications can be improved with a cloud business phone system. Horizon sits in the cloud. This vastly increases the capabilities, improves the reliability and customer experience of your business. Horizon allows your business to optimise your business investment, improve your customer satisfaction, retain talented staff and save time and money.
Improved customer experience - Enable your business to deliver a consistent and seamless experience to your customers, regardless of their location.
Staff satisfaction - Create a positive work environment with flexible working arrangements that enhance employee experience and prioritise their well-being.
Staff effectiveness - Collaboration through Horizon improves your business outcomes by aiding each member of staff to be more efficient and productive.
Business optimisation - Allow your business to proactively plan resources based on tangible data, as well as respond to any unplanned events.
Service excellence - Working with a single supplier with a SLA of 99.95%* ensures a consistently high service quality to your customers.
Powering today’s workforce anyone, anywhere, anytime Businesses have also evolved. Adapting to the ‘work anywhere’ trend can be important for businesses. Moving to a hosted business phone system removes the need for employees to be on the business premises to work collaboratively and efficiently with colleagues. Horizon allows a consistent quality service for your customers, wherever your workforce are working. Horizon has both fixed and mobile capabilities which are accessed through an easy-to-use portal and app allowing users matched capabilities at home or on the move.
Optimise business investment - Proactively plan business resources based on tangible data. Saves time Improves business outcome by aiding each member of staff to be more efficient and productive.
Retain top talent - Create a positive work environment with flexible working arrangements that enhance employee experience and prioritise their well-being.
Operational response - Effectively manage unexpected situations with prompt and decisive action.
Improves customer quality - Ensure a consistent customer experience, regardless of the location of your teams.
Saves money - Work with a single supplier offering best in class service level agreement
Voice, video, messaging. Any device. Anywhere. Work has changed. It used to begin and end in the office. Now it’s remote, hybrid, flexible. Wherever you work, however you work, communication is essential. How do you connect home workers and field workers to the office? How do you connect them to your customers? Meet iPECS ONE. iPECS ONE offers voice calls, video calls, instant messaging and more in a web browser or app. What does it mean for you? Enhanced collaboration, better communication and more productivity across your whole team.
What iPECS ONE can do Put the power of iPECS onto any device so you can handle calls, video meetings and messaging chats anywhere.
Voice calls - Make, take and manage calls on your PC, tablet or smartphone
All contacts, one place View all your contacts and click to dial, making every call more efficient
Video - Hold video meetings or escalate any conversation to a video call in one click
See who’s available Live colleague presence shows who’s available, so you can connect quickly
Instant messaging Collaborate with colleagues in groups or one to one, wherever they are
What iPECS ONE can do iPECS ONE makes any device into an extension of your phone system, giving you the flexibility to connect any time, anywhere. Browser app No downloads required - simply log in on Chrome or Edge Mobile app Available for Android and iOS Tablet app Available for iPads and Android tablets Multiple devices With desk phone compatibility alongside mobile, tablet and browser, you can use iPECS ONE on your terms
How iPECS ONE benefits you Increase flexibility iPECS ONE delivers enterprise communication on any device, anywhere, making hybrid work easy. Boost productivity Better communication means more efficiency. iPECS ONE keeps your whole team connected in one space. Collaborate with ease Share files and collaborate in group chats. Jump on a video call in one click. iPECS ONE empowers collaboration anywhere. Enhance customer experience If you’re more efficient and easier to reach, you’re ready to connect with more customers and improve caller experience. Scale easily iPECS ONE is fully cloud-based, which means it’s easy to scale and support your growth. Simply add new users whenever you need. Customise to your needs As part of the iPECS ecosystem, iPECS ONE offers incredible customisation options tailored to your business.
A seamless hybrid work solution Hybrid work depends on communication. You need to connect your whole team, wherever they work. iPECS ONE is that connection.
Any team member, anywhere
Office workers can use iPECS ONE on a browser and with a desk phone if they wish.
Remote workers can use a browser with no other hardware.
Mobile workers can use the mobile app. iPECS ONE connects your team on your terms. Collaborate with ease
Create messaging channels for projects and departments to share files and keep up to speed. Schedule video meetings or set them up ad hoc as needed.
See who’s available instantly with real-time presence display. iPECS ONE makes remote collaboration easy.
Be more flexible
Are your business communications fit for the age of hybrid work? Can your team collaborate anywhere? Can they connect with customers wherever they are? iPECS ONE is built with the modern business in mind: free, flexible and better connected than ever. It’s time to embrace the opportunity. It’s time for iPECS ONE.
A New Era of Collaboration
As the workplace continues to evolve, so must the tools that power it. Horizon with Webex combines the reliability of our Horizon platform with the advanced features of Webex by Cisco. Whether you’re using the Horizon Softphone or Collaborate version of our soft clients, this upgrade enhances collaboration, simplifies workflows, and introduces powerful new tools to ensure your teams are equipped for the future. For businesses seeking more advanced functionality, upgrading to the Standard or Premium model unlocks AI-powered features like real-time transcription, meeting summaries, and message rephrasing. These tools enable smarter collaboration, helping your teams work more efficiently and stay connected no matter where they are.
While Collaborate delivered reliable calling features like basic audio and video calls, call forwarding, and voicemail, Horizon with Webex significantly improves the calling experience.
The ability to seamlessly transition calls across networks, enhanced mid-call controls, and integrations with desk phones allow your users to communicate without disruptions.
Additionally, AI driven advanced noise reduction technology and the ability to apply bespoke virtual backgrounds during video calls ensure a more professional and distraction-free experience.
Real-Time Presence & Messaging In today’s fast-paced work environment, knowing when someone is available is crucial to maintaining effective communication. Horizon with Webex introduces enhanced presence management, providing real-time visibility into whether users are available, in a meeting, or on a call. This feature makes it easier to manage communication across teams and helps avoid interruptions or miscommunication. Messaging has also been vastly improved. With features like chat threading, reactions, GIFs, and custom notifications, team members can engage in more dynamic and meaningful conversations. The enhanced file-sharing capabilities ensure that important documents are shared quickly and securely, making collaboration more efficient.
Smart Contact & Directory Management Horizon with Webex enhances contact management by allowing users to store multiple numbers per contact, providing greater flexibility in communication. Whether it’s a mobile, office, or home number, users can easily manage all contact details in one place, ensuring that reaching the right person is simpler than ever. Opening up a wider range of communication channels such as email, messaging, video, and, of course, voice, giving users even more ways to stay connected. Users also benefit from the flexibility of group and favourite contact management features, making it easier to organise and streamline their communications. With Horizon with Webex, finding the right person, at the right time, has never been simpler.
Horizon with Webex elevates video conferencing with advanced features designed to enhance collaboration. New functionalities like breakout rooms allow users to create focused group discussions within larger meetings, fostering more productive conversations. Additionally, the integration of virtual backgrounds adds a layer of professionalism to every meeting, ensuring participants stay engaged and focused. The platform also supports a 5x5 grid view, enabling more participants to be visible during video calls. Coupled with deeper integrations with Google and O365 Calendar services, scheduling and managing meetings has never been easier.
Elevating Business Communication
The way businesses communicate with their customers is rapidly evolving beyond a basic phone call. Today, customers expect seamless interactions across various platforms, including WhatsApp, SMS, over the phone, webchat, and more. For small businesses, being nimble and responsive across these channels is essential to maintaining high customer service standards and staying competitive. At the same time, your staff need a consistent experience across all their devices, whether in the office, at home, or on the go. Staying connected and responsive is crucial to delivering an efficient and professional customer experience in today’s fast paced world.
Enable seamless communication and enhance business efficiency with PhoneLine+, a purpose-built telephony platform for any business. With advanced call management, flexible licensing, and easy deployment, it’s never been simpler to manage your business communications.
For micro-businesses, seamless communication is key to delivering great service and building lasting customer relationships. PhoneLine+ ensures your business stays accessible, professional, and easy to manage, so you can focus on what matters most. Designed for micro-businesses and powered by cloud technology, PhoneLine+ delivers calls over an internet connection, giving you advanced call management features without the need for expensive infrastructure. Whether you’re handling customer service enquiries, scheduling appointments, or collaborating with your team, PhoneLine+ keeps you in control while saving you time. Designed to work effortlessly across devices, PhoneLine+ provides a simple, consistent, and reliable communication experience, helping you stay efficient while on the move.
Activity Feed - Stay on top of your business communication with a consolidated view of calls, voicemails, SMS messages, and WhatsApp interactions. Filter by activity type or contacts to easily find what you need and gain a holistic view of your customer interactions.
Call Notes - Add notes during live calls to capture key details and insights. Notes are saved alongside call records, making it simple to refer back or share with your team for streamlined follow-ups.
Hunt Groups - Ensure no call goes unanswered with hunt groups that distribute incoming calls based on your preferred routing method. With the option to choose from linear or simultaneous and add custom schedules to fit your business needs.
IVR/Auto Attendant - Simply create interactive voice menus to guide callers to the right destination. Use customisable keypress options, welcome messages, and time-based routing to deliver a professional caller experience.
Number Presentation - Take control of your outbound telephone number with PhoneLine+. Choose from multiple numbers to match your branding, support campaigns, and maintain a consistent, professional presence in every customer interaction.
WhatsApp Integration - Respond to customer messages directly from PhoneLine+ with WhatsApp Business integration. You can view all interactions in your activity feed and ensure prompt responses without switching platforms.
SMS Messaging - Send and receive SMS messages seamlessly through the PhoneLine+ platform. Ideal for appointment confirmations, quick updates, and staying in touch with customers in real-time.
eSIM Support - Stay connected anywhere with eSIM-enabled calling. Link PhoneLine+ to your smartphone’s native dialler for seamless mobile connectivity, with no extra apps or mobile data needed.
Business telephony is evolving, and your current communications can be improved with intelligent call analytics. Akixi provides powerful reporting for your business communications.
Akixi sits in the cloud, giving you actionable insights that improve decision-making, optimise business performance, and enhance customer experience. With Akixi, your business can monitor, measure, and manage your telephony effectively – helping you retain top talent, save time and money, and deliver consistently high-quality service.
Improved customer experience – gain real-time visibility of calls to ensure your customers receive a seamless experience, no matter how or where your teams are working.
Staff satisfaction – empower employees with clarity and transparency around workloads and call handling, fostering a positive and fair work environment.
Staff effectiveness – analytics and reporting through Akixi improve productivity, giving staff the insights needed to collaborate efficiently and perform at their best.
Business optimisation – make data-driven decisions by understanding call volumes, patterns and trends. Plan resources proactively and respond to unexpected events quickly.
Service excellence – working with a reliable cloud reporting platform ensures your telephony service consistently meets business and customer expectations.
Powering todays workforce, anywhere, anytime. Businesses have adapted to the ‘work anywhere’ trend. Akixi enables your teams to remain fully connected and productive regardless of location. Its cloud-based reporting complements hosted phone systems, allowing employees to access performance data through an intuitive portal or app - whether in the office, at home or on the move.
Optimise business investment – use real-time analytics to manage resources, reduce inefficiencies and improve overall outcomes.
Retain top talent – promote transparency, fairness and well-being by giving staff clear insights into workloads and performance.
Operational response – quickly identify and address unexpected issues, supported by detailed call data and trends.
Improves customer quality – ensure every customer interaction is handled efficiently, consistently and professionally.
Saves money – gain actionable insights without multiple tools, working with a single, best-in-class cloud reporting solution
Alpaca Digital