Supporting Beal Homes for Over 20 Years: A Partnership Built on Trust, Service, and Innovation. For more than two decades, we’ve had the privilege of being a trusted communications partner for Beal Homes, a relationship built on reliability, collaboration, and a shared commitment to excellence.
Over the years, we’ve supported their full range of communication needs, ensuring their teams stay connected and their customers receive the best possible experience.
Most recently, we worked closely with Beal Homes to upgrade their office telephone solution to a modern, cloud‑based system. We didn’t simply replace their existing setup, we took the time to understand their day‑to‑day challenges, long‑term goals, and the type of communication experience they envisioned for both employees and customers.
By carrying out detailed consultations and exploring their future objectives, we were able to match them with the right technology, not just new technology.
To ensure the telephony platform was a perfect fit, we arranged a full demonstration for key team members. This allowed everyone to see the system in action, ask questions, and understand the benefits before any decisions were made.
We also worked in partnership with the network, leveraging our strong working relationship. This collaboration demonstrated the comprehensive support Beal Homes could expect, not just during implementation, but throughout their ongoing journey.
Every organisation works differently, so we developed bespoke Service Level Agreements tailored specifically to Beal Homes’ operational needs. Our goal was simple: provide a premium standard of support that fits seamlessly into how they work.
Before going live, we delivered personalised training to the entire Beal team. By ensuring each person felt confident and supported, we enabled a smooth transition. For those who needed a little extra reassurance, we offered side‑by‑side support, standing with them through their first days on the new system.
Improving Beal Homes’ customer experience was a key priority. We advised on several enhancements, such as bespoke marketing on hold announcements and a professional call queuing system, designed to create a smoother, more polished experience for anyone contacting the business.
These enhancements ensure that every caller feels acknowledged and valued, even during busy periods.
Our work doesn’t end at installation. We continue to hold regular review meetings with Beal Homes to make sure their telephony platform is performing at its best. We keep them informed of new applications and useful features, ensuring they always stay ahead with the latest tools.
In addition to their office telephony solutions, we also manage their complete mobile estate, providing responsive, hands‑on support whenever they need us.
Beal Homes has expressed how happy they are with the premium service we deliver. We’re proud of the fact that we’re not just another supplier, they see us as a partner who genuinely cares, understands their business, and acts proactively to help them achieve their goals.
After more than 20 years, our relationship continues to go from strength to strength. And as Beal Homes grows and evolves, we’re committed to being there every step of the way.
Alpaca Digital